Will we ever get it?”Īnother holidaymaker - Laura, from London - says she is waiting for a refund worth £4,232 after booking a trip to Las Vegas for herself and three friends back in December 2019. There is money there that is yours but you don’t have access to it. “When I didn’t get it, all my plans had to be changed again. I had money planned out for September - as I should have had my refund by then - so I organised my finances. How is that meant to make us feel? We feel completely disregarded. “It’s not even the fact we haven’t got our money back. “There were multiple emails sent afterwards from us, asking why we hadn’t received our refund, but we didn’t get any reply. We provided them the information and they said we should get our refund by August 31 - that didn’t happen. “They asked for our bank details again - that was their explanation for not refunding earlier. Instead, all of its existing bookings have been taken on by TTA Travel, who are also dealing with refunds from Teletext customers.Īndrzej, who works as a domestic supervisor, told The Mirror: “Everything was cancelled by Teletext and we put in a claim for a refund. Teletext stopped taking on new bookings last month and no longer holds an ATOL licence or Travel Trust Association (TTA) membership. Now seven months later, Andrzej says they still haven’t received a penny back from Teletext - despite an initial promise of a refund by August 31. The trip had been previously cancelled by coronavirus having been scheduled for May 2021. A couple who booked a holiday through Teletext are still waiting for a refund for their cancelled holiday.Īndrzej Kwasny, 26, and wife Adrianna, 23, spent £1,694 on a seven-night stay in Dubai, flying with Emirates, The Mirror reports.
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